585-507-4916
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FAQs
How do I schedule a consultation?
All of our therapists offer free-of-charge, 30-minute consultations to determine if working with that therapist feels right for you. During that consultation, you can ask questions regarding their style of counseling as well as discussing a price for therapy that will be best suited for your financial situation.
How can I make sure that therapy is affordable for me?
We don't want financial limitations to be a barrier to you seeking out therapy. During the initial consultation, you and your therapist will discuss and agree upon a price for therapy that is affordable for you.
How frequently will I be seeing my therapist for sessions?
The frequency of sessions depends on each client's needs and goals. Our therapists are open to meeting as frequently as you or your therapist feels is necessary.
Does Gaining Ground bill insurance?
Our services are not currently in-network with any insurance providers. Your therapist will be able to provide you with a superbill for you to send to your insurance company for reimbursement. We are also able to bill your HSA or FSA.
What is the cancellation policy?
All appointments require 48 hours notice. Please let your therapist know ASAP if you are unable to attend your scheduled session. If your therapist does not receive proper notice for a cancellation or request to reschedule, you may be billed the full cost of the session
What do I do when I'm having a crisis or facing severe concerns?
Please contact your therapist if you feel they may be able to help. You can also contact the office's general phone number or email if you cannot reach your therapist, and an on-call staff member will respond as soon as possible. If you are in immediate danger, you should consider going to your local emergency room, primary doctor's office, or urgent care.
Do you offer remote or virtual sessions?
At this time, all sessions are conducted virtually due to the ongoing COVID-19 outbreak. You can discuss with your therapist a virtual method that you are most comfortable with.
